The following MyAnswers solution 2201 is now available:
Setting up a brand new Toshiba L750 notebook the user set up Windows 7/32 bit instead of Windows 7/64 bit. This the approach to fix the problem and have Windows 7/64bit installed.
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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)
The following MyAnswers solution 2200 is now available:
Can I use a locked Boost Samsung Mini mobile phone running Android 2.3 with TPG?
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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)
The following MyAnswers solution 2198 is now available:
When I try to send an email using a tethered computer with my TPG mobile service I get the message
550 5.7.1 <email address.>... Relaying denied. IP name possibly forged [49.196.5.88]".
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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)
Recently a customer in Templestowe Lower (called Lower Templestowe by most locals) called me out as the wireless networking on their notebook computer wasn’t working, but it was working on their iPad.
Their ASUS notebook had an external wireless dongle which I thought was a bit weird since it also had wireless built in. I repaired the computer and got the internal wireless working which fixed the problem. Whilst there I also cleaned up the computer and installed a good quality free anti-virus solution, which I’ve found through testing, to be better than other free anti-virus solutions and most of the commercial anti-virus solutions. The client no longer has to pay for an anti-virus solution every year.
The customer was very happy with the service. They were happy I was local. The previous person came from the other side of Melbourne. They were particularly impressed with the value I provided. The previous person charged $250 for fifteen minutes. I only charge for the time involved which would have been $33 for the same task. I understand the business model of other companies where they charge a set fee, and if they’re in and out quickly, they still charge the fee, but had they know about my service, they could have saved themselves over $200.
Kelvin Eldridge
www.OnlineConnections.com.au
Providing computer support in Templestowe, Templestowe Lower, Lower Plenty,
Montmorency, Eltham, Doncaster and Doncaster East
No call out fee. Satisfaction guaranteed.
I was recently asked by a customer to customise their Smugmug (a photo hosting service) site so it looked more like a web site. The problem with Smugmug is the standard layout is a continuous list down the page and wasn’t considered very attractive. It was also felt the standard Smugmug layout didn’t help the client quickly find the relevant section of the site.
In a few hours I was able to research Smugmug and customise the site so the client had a site they were very happy with.
As a computer consultant and support person I have an extensive knowledge of computer technology including internet technologies. This allows me to assist clients when the technology isn’t their core business.
Kelvin Eldridge
www.OnlineConnections.com.au
Supporting business and home computer users in Templestowe, Templestowe Lower,
Doncaster, Doncaster East, Lower Plenty, Montmorency and Eltham
No call-out fee. Satisfaction guaranteed.
The most absurd thing happened to me this week which I thought I’d share.
None of us like spam, but lately I’m seeing the techniques used by email services, such as Hotmail, are rejecting emails that aren’t spam. Here is what appears to be happening.
You sign up with an email service provider (could be your ISP) and you send an email. You may have been using the service for years with no problems. Then for some unknown reason the emails you’re sending are rejected as spam. I’ve seen this happen to my business clients as well as quite a few others, including myself.
What is happening is you’re using a email service to send your emails and those email services are shared with others. Someone else using the service sends spam, but they may not even be aware they’re doing it, because their computer may be infected. The address of the mail server is then blacklisted by one of the spam filter companies such as Spamcop, Spamhaus, or the service Hotmail uses. You then go to send an email and it gets rejected as spam. The recipient never sees the email so doesn’t know you’ve sent it.
In business the problem is you may end up with an irate client and lost business because their mail server is rejecting your valid message. A business trying to work with you may lose business because you think they’re not responsive. In this situation make a call to the client. If the information is important, ask for a different email service.
This is an example where the solution causes just as many problems as the original problem.
The irony of all this is, in a recent test I sent an email to myself and the email was rejected. This is just plain silly and is likely to lose the hosting company my business if it happens too often. It means emails sent to me may be getting rejected and that could be losing me business.
If you are using Hotmail as your business email service I’d seriously suggest you should move to another service. I’ve frequently seen Hotmail reject emails when there has been no issue with any other service.
For those receiving bounced emails with messages rejected as spam when you know they aren’t, hopefully this will let you know what is happening. In most instances I’ve found if you wait 24-48 hours and resend the message it does get through. So if you can’t contact the person, resending the email is better late than never.
Kelvin Eldridge
www.OnlineConnections.com.au
The following MyAnswers solution 2197 is now available:
Windows XP computers failling to start with dialogue titled: Explorer.EXE "Unable To Locate Component", with the message "The application has failed to start because iertutil.dll was not found. Re-installing the application may fix the problem"
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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)