Alert: Decrapifier mentioned on radio recently caused computer to stop working and constantly reboot.

I recently attended a client who had heard on a radio station about a decrapifier program which could clean up their computer. They downloaded and ran their computer. As a result, when the computer restarted it would constantly reboot. There was no way to run Safe mode because selecting any option would reboot the computer.

I’d highly recommend that you do not risk using one of these programs. It is very easy to clean up your computer manually and there is less risk of a problem.

It took many hours to get this computer up and running again. I use techniques not generally known by an average user. I prefer to fix a computer if I can, because often there is important data on the computer the person would prefer to save such as their photographs, data and documents. In this situation the cost effective approach would normally be to reinstall the operating system but that could mean loss of data.

Do keep in mind when you’re listening to radio, watching TV, or reading newspaper articles, those presenting the information have a job to present the information and in most cases won’t be running a computer support business. It is very easy to read and report on information and new programs, but working with and living with those programs is where you find out what works and what doesn’t work.

As another example, one of my clients heard on radio about a site which they visited. They ended up infecting their computer with malware which displayed pornographic material. That wasn’t a good outcome for the office and took a number of hours to fix.

Be careful of the advice you receive from the general media. In general it is good information and I believe no harm would ever be intended, but well meaning advice doesn’t always end up with a good outcome.

Kelvin Eldridge
www.OnlineConnections.com.au